NAVITAS FINANCE CONSULTING: Pioneering After-Sales Solutions in High-Tech

Explore the transformative role of NAVITAS FINANCE CONSULTING in revitalizing the after-sales operations of a high-tech firm with significant operations in Morocco and the United States. This post delves into how our tailored electronic ticket management system not only improved service quality and response times but also led to better financial outcomes through enhanced Days Sales Outstanding (DSO) and increased cash flow. Learn about the strategic benefits of our in-house developed ticket management solutions that ensured higher traceability of incidents and flexibility, allowing the company to swiftly adapt to market demands and recover receivables faster. This case study highlights our expertise in navigating the complexities of the high-tech sector and our ability to monetize new opportunities in maintenance services. Join us to gain insights into how NAVITAS FINANCE CONSULTING can partner with your company to drive innovation and profitability through specialized after-sales support.

BUSINESS CASE

NAVITAS FINANCE CONSULTING

1/18/20181 min read

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NAVITAS FINANCE CONSULTING has demonstrated its versatility and expertise in the high-tech sector by successfully enhancing after-sales services for a company operating in Morocco and the United States. This company, focused on developing essential European technological solutions, faced challenges with its after-sales service, which adversely affected its invoice collections and cash flow.

To address these challenges, NAVITAS FINANCE CONSULTING implemented an electronic ticket management system that markedly improved the quality of after-sales service, response times, and customer satisfaction. This more transparent approach to customer relationship management significantly shortened the average payment time from customers (Days Sales Outstanding - DSO) and improved cash availability.

Furthermore, once the after-sales services stabilized, the company capitalized on the opportunity to introduce new, higher-value maintenance services. Initially, the company grappled with the high costs of curative and preventive maintenance amidst customer dissatisfaction. However, the bespoke "in-house" ticket management solutions developed by NAVITAS FINANCE CONSULTING's experts facilitated better incident traceability and enhanced the company’s flexibility, speeding up the recovery of receivables.

This strategic intervention by NAVITAS FINANCE CONSULTING not only resolved existing operational challenges but also created new revenue streams, showcasing their capacity to deliver specialized solutions across diverse sectors, including high technology.

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